Case Study

Order Overload

I came across a strange problem online: a live streamer kept receiving food orders during broadcasts, even though he didn’t want them. The orders were placed by viewers as a joke, but the repeated interruptions annoyed the streamer—and in a few cases, he had to pay for the unwanted orders. This sparked my curiosity: how could this problem be addressed? It’s not just a streamer’s issue—anyone could be affected by a wrong order placed in their name. I decided to explore the experience, understand the pain points, and think about potential solutions in a mini UX research project.

This project is currently in progress. It explores early concepts and visual directions, but the final outcome is still evolving.