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This project started when my instructor accidentally purchased a movie ticket for a showtime only ten minutes later—and he was nowhere near the cinema. The ticket was non-refundable, the system didn’t warn him clearly, and what looked like a small mistake turned into a frustrating experience. I became curious: how often does this happen, why does it happen, and is the real problem the interface, the timing, or the lack of guidance?
So I turned it into a small UX research exercise to understand what actually goes wrong in these rushed, everyday moments.